Policies

Patient Care and Management

The purpose is to make the patient aware of policies that relates to patient care and management at Harmonious Living Chiropractic: Fitness & Wellness Center. Take a few minutes to become familiar with our polices as it pertains to patient care and management. To view additional policies view the Patient Handbook.

Scheduling Appointments: To schedule an appointment, call (240) 264 – 6372 during our normal business hours, Monday through Friday from 10:00 a.m. – 6:00 p.m., EST; and Saturday from 9:00 a.m. – 12:00 p.m. *Hours of operation are subject to change based on the doctor’s availabilty.

Appointment Reminder: We do our best to provide patients with reminders of their scheduled appointment(s) using one or more of the following methods: phone call, text message, and/or email. Patients must opt-in to receive appointment reminders.

Late Arrival to Appointment: Patients receive a 10-minute grace window. If you are more than 10 minutes late for your scheduled appointment, we will do our best to have you seen by the doctor. However, you may have to wait if other scheduled patients arrive on-time for their appointment. If you are more than 10 minutes late for your appointment, you may be asked to reschedule for another day/time.

Cancel or Reschedule Appointment: If you need to cancel or reschedule your appointment, please provide 24-Hour notice in advance by calling (240) 264 – 6372. If you fail to cancel or reschedule your appointment within 24-hours of your schedule appointment, you may be charged a $25 No-Show Fee. This fee cannot be billed or reimbursed by the insurance company and is therefore, the patient’s responsibility to pay this fee, if charged.

Missed Appointment: If you miss a scheduled appointment, it is considered a “No-Show.” A missed appointment will be documented in the patient’s medical file as such. If a patient misses 3 or more consecutive scheduled appointments, they may be dimissed from the office at the discretion of the doctor.

Cell Phone Use: To ensure that we create a positive environment, we ask that you do not use your cellphone while in the office or when interacting with the staff. This includes, talking, texting, watching videos, listening to music, taking pictures and/or videos without the prior permission. We ask that you demonstrate respect and consideration towards others who are sharing the space with you. We have the right to ask you to stop using your cell phone if you are in violation of this policy. If you need to make an emergency phone call, we ask that you do so outside of the office.

Zero Tolerance: We have a zero-tolerance policy for bullying, threatening, and/or discriminating of any kind towards patients, employees, independent contractors, and/or staff. We ask that when communicating to employees, independent contractors, staff, and/or other patients, we ask that you speak with courtesy and respect to ensure that we provide the best service possible and to resolve any issues or concerns you may have.

Patient Financial Responsibility: The pateint is responsible for payment of all services received by our office, including co-payments, co-insurance, outstanding balances, and/or other fees, applicable. Payment for services is due on the day services is rendered and is payable to the office. The patient is responsible for services not covered by the insurance. It is the patient’s responsibility to determine if their insurance plan covers services that are rendered to them and/or of they require a referral or pre-authorization prior to receiving treatment at our office.

Patient Dismissal: A patient maybe dismissed from our office for one or more of the following reasons: excessive missed scheduled appointments, non-compliance with recommended treatment plan(s) by the doctor, hostile and/or threatening behavior towards another patient or staff member; and demonstrating inappropriate, abusive, or violent behavior.

Treatment Policy: The doctor treats patients by appointment only. Drop-ins and walk-ins are not permissible and cannot be accommodated.

Referral to Specialist: Referrals are provided to the patient based on the discretion of the doctor. If you need a referral, you must schedule an appointment with the doctor first, to determine the appropriate referral.

Food & Drink: Patients are allowed to drink water in the waiting/reception area. No food or drink is permitted in treatment areas and exam rooms, to avoid potential contamination of work surfaces.